If you find that a buyer has done something to break eBays terms of service you can report them.
I hope that we all have many successful transactions on eBay.
However, there's no doubt that over time as you increase the number of sales on eBay you may experience a buyer that you feel is breaking eBays rules.
Reporting members, you believe to be violating eBays terms of service is essential to ensuring that everyone remains safe when buying and selling on eBay.
When To Report A Buyer On eBay
You should report a buyer to eBay if they are doing one of the following.
- The buyer is demanding something that wasn’t offered in the original listing
- You believe the buyer is making false claims or misusing the eBay Money Back Guarantee or the returns system
- The buyer has asked you to complete a sale outside of eBay (the most common one in my experience)
- The buyer is abusing the bid retraction process by repeatedly bidding and then retracting bids
- The buyer messaging you more than what would be considered normal, with no intention of buying the item.
If you're specific item is not on this list, but you still feel that the buyer is breaking one of eBays rules I would still urge you to contact eBay and report them.
eBay can then look into this matter further, for the benefit of everyone in the community.
How To Report A Buyer On eBay
To begin with your report you'll want to navigate to the report an issue with a buyer page.
Nearing the bottom of the page you'll find a button that you can click on to report a buyer.
From here you'll be able to select the buyer based on the item number.
You can scroll to find the item, or search by item number in the top right hand corner.
Once you have found the item you can check it's the correct buyer by confirming their username on the left hand side.
I have covered the usernames on the example for the privacy of the buyers who have recently purchased items from me.
Once you have selected the buyer and clicked the continue button you'll be redirected to the next page where you can use a checkbox to select why you are reporting the buyer.
Under each one of these sections you'll be able to add slightly more detail.
Before finally adding more personalised information in a text box should it be required.
Once you click submit your report will be filed with eBay.
For security reasons eBay is unable to discuss the action, they take against a buyer if any.
However, they will provide you with additional information on what to do in the situation specifically based on the buttons you have clicked during the report.
If you'd like to clarify anything with a member of the eBay team in regards to your situation it's best to contact them directly.